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Payment and refunds

You top up a wallet in tenge, and your servers are charged to it by the hour. This page says how to top up, how the payment is protected and how to get money back.

Version of 6 November 2026

This is a translation for convenience. If it differs from the Russian text, the Russian text applies.

Payment methods

At the time of publication:

  • QR code — through a bank’s mobile app (Kaspi.kz and other banks in Kazakhstan).
  • Visa or Mastercard bank card — through the FreedomPay payment system.

All amounts are in tenge. The smallest top-up is 100 ₸. We add no fee to the amount you top up.

Paying by card

  • Sign in to the panel and open the wallet.
  • Enter the amount and choose to pay by card.
  • You go to FreedomPay’s payment page. Enter the card details there and confirm the payment if your bank asks (3-D Secure).
  • Once the payment is confirmed, the money is credited to the wallet — usually straight away.

Your top-ups and spending by server are shown in the wallet.

Payment security

Card payments are accepted by the FreedomPay payment system. You enter the card details on its page: they travel over an encrypted connection (TLS) and never reach us — we neither see nor store the card number, expiry date or CVV.

Payments may be confirmed with 3-D Secure (Visa Secure, Mastercard Identity Check): your bank may ask for a code from a text message or for a confirmation in its app.

When the service is provided

A top-up is credited to the wallet once the payment is confirmed. Once ordered, a server is created automatically, and is charged every hour it exists: the plan’s monthly price divided by 720. The details are in the public offer.

Refunds

The unspent money in the wallet can be refunded in full or in part on request.

  • How to ask: a ticket in the panel or an email to support@altyn.games. Give your account’s email address, the amount and how you paid.
  • Review: within the time limits set by the law of the Republic of Kazakhstan.
  • Where the money goes: as a rule, back the way it came — to the same card through FreedomPay, or to the same Kaspi account. How long a card refund takes to arrive depends on your bank.
  • Not refunded: money already charged for hours provided, and bonuses, promo codes and promotional credit.

If a server was unavailable through our fault, write to us and we will consider a recalculation.

If money was taken but did not reach the wallet, write to support with the date and amount of the payment: once we have checked it, we will credit it or refund it.