Public offer

1.1. This document is a public offer within the meaning of Article 395 of the Civil Code of the Republic of Kazakhstan. IE “SB Consulting”, IIN 901015300647, address: 83 Aiteke Bi St, Almaty 050000, Republic of Kazakhstan (the “Provider”), offers any person with full legal capacity (the “Customer”) an agreement for game server hosting on the terms below.

1.2. The offer is accepted by topping up the wallet or ordering a server in the control panel at panel.altyn.games. From that moment the agreement is concluded; it need not be signed on paper.

1.3. Ordering the services requires an Altyn ID account. Its use is governed by the Terms of Use, and the processing of personal data by the personal data document.

2.1. The Provider gives the Customer temporary use of a game server: an isolated container on the Provider’s hardware in one of the available locations, with the resources (memory, disk, processor time) of the chosen plan, managed through the panel, the console and SFTP.

2.2. The games, plans and prices are published on the hosting page and in the panel at the time of ordering. Prices are in tenge.

3.1. The services are paid in advance: the Customer tops up the wallet (personal account) in the panel, and the cost of the services is charged to it.

3.2. The wallet is topped up in tenge, from 100 ₸ at a time. At the time of publication these methods are available (the current list is in the panel):

• by QR code through a bank’s mobile app (Kaspi.kz and other banks in Kazakhstan);
• by Visa or Mastercard bank card through the FreedomPay payment system.

3.3. A plan’s price is given per month and charged by the hour: every hour a server exists, 1/720 of its monthly price is charged to the wallet. There is no minimum term: once a server is deleted, charges for it stop.

3.4. Bonuses, promo codes and other promotional credit may be spent on the services, but they are not the Customer’s money: they are not refunded and may expire.

3.5. Payment methods, payment security and refunds are described in more detail on the Payment and refunds page.

4.1. Once ordered, a server is created and installed automatically if the wallet holds enough money. How long installation takes depends on the game and the chosen configuration.

4.2. Each hourly charge confirms that the service for that hour has been provided. Spending by server is shown in the wallet.

4.3. The Customer keeps track of the wallet balance. If it cannot cover the next hour, the server is suspended, and it resumes once the wallet is topped up. The Provider may send low-balance notices, but their absence does not release the Customer from keeping track of the balance.

4.4. If the wallet is not topped up within 14 days of the suspension, the server and all its files may be deleted for good.

4.5. The Customer may delete a server at any time. Its files are then deleted for good.

5.1. The Provider undertakes:

• to take reasonable measures to keep the hardware and network the server runs on working;
• to consider the Customer’s requests sent as a ticket in the panel or to support@altyn.games;
• where possible, to announce planned work and outages on the status page;
• not to pass the Customer’s data to third parties except where the law of the Republic of Kazakhstan requires it.

5.2. The Customer undertakes:

• not to use the server for activity prohibited by the law of the Republic of Kazakhstan, for attacks on other networks and services, for spam or for cryptocurrency mining;
• not to host material that infringes the rights of third parties;
• to keep access to their account secret;
• to be responsible for the server’s content, the mods and plugins installed on it, and the rules for its players.

5.3. The Provider may suspend a server if the Customer breaches clause 5.2 or if the server threatens the stable operation of the hardware (for example, during a network attack on it), notifying the Customer where possible.

6.1. The Customer is responsible for keeping their server’s data and for making backups; the panel has backup tools for this. The Provider does not guarantee that data is kept and is not liable for its loss.

6.2. The Provider is not obliged to restore the data of a server deleted by the Customer or under clause 4.4.

7.1. The unspent balance of money in the wallet is refunded at the Customer’s request, as described on the Payment and refunds page. Money already charged for hours provided, and bonuses and promo codes, are not refunded.

7.2. If a server was unavailable through the Provider’s fault, the Customer may ask for a recalculation. Whether one is made is decided once the request has been considered.

8.1. The parties are liable for failing to perform the agreement under the law of the Republic of Kazakhstan.

8.2. The services are provided as they are. The Provider does not guarantee that a server will work without interruption or error, and is not liable for interruptions caused by third parties (network operators, attacks on the network), by force majeure, or by the Customer or their players.

8.3. The Provider is not liable for the Customer’s lost profits or indirect losses. The Provider’s liability is limited to the amount the Customer paid for the services in the last calendar month.

9.1. Claims are sent as a ticket in the panel or by email to support@altyn.games, and are considered within the time limits set by the law of the Republic of Kazakhstan.

9.2. Disputes not settled by negotiation are heard in court under the law of the Republic of Kazakhstan.

10.1. The Provider may change the offer and the prices by publishing a new version on this page. A new version applies from its publication; it does not affect hours already charged.

10.2. A Customer who does not accept a new version may delete their servers and ask for the wallet balance to be refunded under section 7.

• IE “SB Consulting”
• IIN: 901015300647
• Address: 83 Aiteke Bi St, Almaty 050000, Republic of Kazakhstan
• Email: support@altyn.games